If damaged products are received, how to handle returns and exchanges?

We can deliver goods to the designated warehouse of the client's agent within China. For orders with a total quantity of less than 100 cartons regardless of product specifications, the client shall bear the freight from our factory to the client-designated agent warehouse. If the total order quantity exceeds 100 cartons, our company will cover the domestic freight from the factory to the designated warehouse. Any fees for special packaging reinforcement or unloading costs shall be borne by the client.