Question 1

We prioritize eco-friendly practices.

Accepted Answer

We prioritize eco-friendly practices, such as reduced packaging waste and energy-efficient production. Our "Food Knows No Borders" vision emphasizes joyful, sustainable food culture.

Question 2

Contact us via our website form.

Accepted Answer

Contact us via our website form. We offer tiered benefits based on sales volume, including price discounts and promotional support. We currently serve partners in Europe, Asia, and the Americas.

Question 3

We share new product updates quarterly and provide localized sales materials.

Accepted Answer

Yes! We share new product updates quarterly and provide localized sales materials. Our hierarchical support policy includes rebates and discounts for high-performance distributors.

Question 4

1.Order Tracking;2.Inventory Alerts;3.Promotional Support;4.24/7 Customer Service.

Accepted Answer

• Order Tracking: Real-time updates from raw material procurement to delivery. • Inventory Alerts: Monthly monitoring to prevent stockouts. • Promotional Support: Free PSD files, marketing copy, and ad templates for distributors. • 24/7 Customer Service: Timely responses via email/phone.

Question 5

We guarantee product quality within the shelf life.

Accepted Answer

We guarantee product quality within the shelf life. For defects (e.g., leakage, spoilage), we provide compensation, returns, or exchanges. Simply notify us with evidence, and we’ll resolve it promptly.

Question 6

We allow mixed loading of products in the same specification.

Accepted Answer

Yes! We allow mixed loading of products in the same specification, enabling flexible inventory management for small businesses.After-Sales: Support, Quality Guarantee, and Growth PartnershipThis section focuses on post-purchase services, issue resolution, and long-term collaboration.

Question 7

We accept T/T and offer tiered discounts

Accepted Answer

We accept T/T and offer tiered discounts for large orders.

Question 8

We support private labeling, bottle design, and logo printing.

Accepted Answer

Absolutely! We support private labeling, bottle design, and logo printing. Choose from our library or provide your design. We ensure compliance with food-safe materials (e.g., FDA-approved).For more details about customize packaging and label, visit our Customized Service page.

Question 9

We offer efficient logistics with real-time tracking from production to customs clearance.

Accepted Answer

Standard products: 2–3 weeks. Custom orders: 2–4 weeks. We offer efficient logistics with real-time tracking from production to customs clearance.

Question 10

1. Requirement Submission;2. Sample Development;3. Testing & Feedback;4. Quotation & Contract;5. Production;6. Delivery.

Accepted Answer

1. Requirement Submission: Share your recipe, samples, or customization needs. 2. Sample Development: Our R&D team creates samples in 1–2 weeks. 3. Testing & Feedback: We send samples for your approval and optimize until satisfied. 4. Quotation & Contract: We provide MOQ, pricing, and delivery timelines. 5. Production: Mass production with quality checks (2–4 weeks). 6. Delivery: Shipping with full documentation (e.g., BL, invoice).For more details about Yinghok customize products, visit our Customized Service page.

Question 11

MOQ is flexible.

Accepted Answer

MOQ is flexible. For standard sauces, it starts at 25–30 cartons (or 200–300kg); custom formulas may require 50+ cartons. Long-term partners and distributors enjoy lower MOQs (e.g., as low as one case for retailers).

Question 12

We provide free samples of standard products or custom formulas.

Accepted Answer

Yes! We provide free samples of standard products or custom formulas. Contact us to request samples tailored to your needs.

Question 13

We implement a full-chain quality system.

Accepted Answer

We implement a full-chain quality system: • Raw Materials: Carefully selected ingredients (e.g., Heilongjiang rice, organic vegetables) with traceability via QR codes. • Production: Fermentation at low temperatures (10–15°C), real-time monitoring, and microbial control (e.g., HPP technology). • Testing: Electronic nose/HPLC analysis and expert sensory evaluations.

Question 14

Yinghok maintain HACCP, BRCGS, FDA, Halal certifications.

Accepted Answer

We maintain HACCP, BRCGS, FDA, Halal (BPJPH/JAKIM), and high-tech enterprise certifications. Our dedicated Halal workshop ensures compliance for religious dietary needs.For the full certifications, visit our certificates page.

Question 15

We offer full customization of flavors, packaging, and formulas.

Accepted Answer

Yes! We offer full customization of flavors, packaging, and formulas. For example, we’ve developed 16 eel sauce variants for markets like the U.S. and Europe, including low-sodium, and Halal options. We adjust sweetness, spiciness, and texture to match local tastes.For more details about Yinghok customize products, visit our Customized Service page

Question 16

We specialize in custom seasonings, sauces, and beverages for global markets.

Accepted Answer

We provide 300+ Asian-style sauces (e.g., teriyaki sauce, kimchi sauce, unagi sauce), sushi ingredients (vinegar, soy sauce, wasabi), sake, plum wine, and cooking wines. Our products cater to Chinese, Japanese, Korean, and international cuisines.For more details about our products, visit our Authentic Asian Sauces page.

Question 17

Yinghok is a large-scale, integrated food company with over 25 years of experience.

Accepted Answer

Yinghok is a large-scale, integrated food company with over 25 years of experience. Founded in 2001, we operate three manufacturing bases in Dalian and Foshan, with 50,000 sqm of production area, nearly 200 employees, and full international certifications (e.g., HACCP, BRCGS, Halal). We specialize in custom seasonings, sauces, and beverages for global markets.For more details about our company, visit our Our Company page.

Question 18

About quality issues (such as deterioration or air leakage) within the shelf life

Accepted Answer

If leakage occurs within the shelf life or the product deteriorates when unopened, please promptly provide photos or videos. After verification, our company will arrange the delivery of new supplementary products as soon as possible, and the deteriorated products do not need to be returned.

Question 19

Instructions on the delivery  location.

Accepted Answer

We can deliver goods to the designated warehouse of the client's agent within China. For orders with a total quantity of less than 100 cartons regardless of product specifications, the client shall bear the freight from our factory to the client-designated agent warehouse. If the total order quantity exceeds 100 cartons, our company will cover the domestic freight from the factory to the designated warehouse. Any fees for special packaging reinforcement or unloading costs shall be borne by the client.

Question 20

Instructions on Product Transportation Methods.

Accepted Answer

For formal orders, we provide FOB prices, so the transportation method is selected by the client. Since sauces are usually heavy, most clients choose sea transportation.

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